Account Director
About Sell Global
Sell Global is Australia’s leading Amazon Agency helping established consumer brands launch and succeed on the Amazon marketplace in the USA, Canada, UK, Europe, Australia, Singapore and Japan.
Sell Global has been operating since 2016 and we are currently experiencing excellent growth with the move to consumers increasingly buying online.
You’ll be working in a dynamic and growing industry, working with amazing brands and an incredibly capable team.
We are going places and this role will be an important part of ensuring Sell Global continues to deliver the promise to our clients.
The Role
The Account Director role will be working with up to 10 brands to help them set up, launch and then grow their Amazon and marketplace sales.
You’ll be the point person for the brand and you’ll be working alongside a team of experts to achieve the clients goals on Amazon.
You’ll be identifying opportunities for improving client results, organising the monthly and weekly priorities to move projects along.
You’ll have specialist support in strategy, advertising, design and copy to help you achieve the results for the clients. You’ll also be looking out for additional service opportunities for clients, such as new country set up, new marketplaces, or new product listing work.
Responsibilities
- Working with the Strategy Directors, you’ll set up the project plan for the client to achieve the agreed goals. The Strategy Director will have completed a full assessment or audit and you’ll get a full brief on the outcome of this process.
- Completing Amazon account set up steps for new clients.
- Implementing improvement steps for existing Amazon sellers.
- Managing the client to keep to their side of the project timelines.
- Educating clients on the aspects they’re responsible for.
- Meeting weekly with the client and ad hoc as required - proactive communication is critical.
- Working with the client and the Sell Global design and content team to ensure world-class listings are created for the brand and products.
- Launching products and brands to get sales and rankings fast.
- Troubleshooting any Amazon account issues
- Ensuring the set up project timelines are met.
- Communicating with the workflow manager about job progress and any issues to hold up job progress or client account issues.
- Be aware at all times where the project stands against budget.
- Manage support team members to ensure work is being completed as expected on time.
- Following the systems and processes, but also keeping current with Amazon updates to ensure you’re offering up to date advice.
- Planning ahead for promotions, new products, new countries and other strategies not initially covered at the start.
- Interacting with the advertising team to ensure traffic goals are being met and utilising keyword learnings in listings.
- Providing a monthly report of the results and actions against plans.
- Helping client channel profitability.
- Identifying opportunities for service growth with clients, by either an extension of the existing service or new product listings, launches or country set ups.
- You’ll also have some one on one coaching for smaller clients.
- Playing an active role in improving the Sell Global delivery tactics and strategies and sharing new learnings with team members
Results
- Client setup projects being completed on time and on budget
- Making sure the client feels good about the process
- Month on month growth of Clients Amazon sales
- Fast launch of new products
- Monthly clients - on budget performance
- Monthly reports out within 7 days of month
- Keeping abreast of changes in the Amazon marketplace
- Proactive and effective communication with the team
KPIs
- Client monthly sales growth
- 90% of projects finished on time (exceptions are Amazon hold ups)
- Project budget write offs at zero across all projects
- NPS Score (Net Promoter Score)
Requirements
- A minimum 2 years extensive experience on Amazon. You will know your ‘chops’ when it comes to running an Amazon Seller Account
- 3+ years experience working in a business environment where you were consulting or engaging with clients on projects
- You’ll be process based and detailed, and also able to work effectively with the team and clients as you manage multiple projects
- Exceptional communication skills with a friendly, positive, and helpful demeanor
- Must be bright and creative since most solutions will require out of the box thinking
- Technical knowledge of various web application sites including, but not limited to Google G-Suite, Trello, Slack, Click Up, WorkFlowMax (or equivalent), Zapier, Calendly, Knowledge base tools, Zoom etc
- Experience with Ebay and/or Catch are also a big plus.
- Excellent skills in prioritising duties in a fast paced business environment
- Other Ecommerce experience is a big plus
- Very comfortable working and managing remotely
