Account Director
About Sell Global
Sell Global is Australia’s leading Amazon and eMarketplace Agency helping established consumer brands launch and succeed on the Amazon marketplace in the USA, Canada, UK, Europe, Australia, Singapore and Japan, and on other eMarketplaces like eBay, Catch, Faire and Walmart.
Sell Global has been operating since 2016 and we are currently experiencing excellent growth with the move to consumers increasingly buying online. You'll be working in a dynamic and growing industry, working with amazing brands an incredibly capable team.
We are going places and this role will be an important part of ensuring Sell Globals continues to deliver the promise to our clients.
The Role
The Account Director role will be working with up to 10 brands to help them set up, launch and then grow their Amazon and marketplace sales.
You'll be the point person for the brand and you'll be working alongside a team of experts to achieve the clients goals on Amazon.
You'll be identifying opportunities for improving client results, organising the monthly and weekly priorities to move projects along. You'll have specialist support from the Director of Strategy, Advertising Director, Creative Director and Account Support. You'll also be looking out for additional service opportunities for clients, such as a new country set up, new marketplaces, or new product listing work.
Responsibilities
- Project Management - Building the project plan and working the plan every week with the Sell Global team, the client and outsourced providers, to get projects and monthly services completed on time and on budget. Using the tools and processes to deliver projects efficiently.
- Quality - Ensure the quality of the work by you and the team is of a high standard and accurate.
- Best Strategy - Working with the team to lead and develop the best strategy for the client to be successful. Constantly looking for ways to help the clients sell more products.
- Actionable Insights Reporting - Each month providing clients with timely results and actionable insights for Sell Global or the client to deliver to improve or maintain results.
- Identifying Opportunities - determining the appropriate additional services, marketplaces, product launches Sell Global can provide the client to deliver to improve or maintain results.
- Constant Learning & Improvement - Maintain up to date best practice learnings on Amazon techniques, strategies and new developments.
Results
- Client setup projects being completed on time and on budget
- Making sure the client feels good about the process
- Month on month growth of Clients Amazon sales
- Fast launch of new products
- Monthly clients - on budget performance
- Monthly reports out within 7 days of month
- Keeping abreast of changes in the Amazon marketplace
- Proactive and effective communication with the team
KPIs
- Client monthly sales growth
- 90% of projects finished on time (exceptions are Amazon hold ups)
- Project budget write offs at zero across all projects
- NPS Score (Net Promoter Score)
Requirements
- A minimum 2 years extensive experience on Amazon running your own or a brand’s account. You will know inner details when it comes to running an Amazon Seller Account
- 3+ years experience working in a business environment where you were consulting or engaging with clients on projects
- You’ll be process based and detailed, and also able to work effectively with the team and clients as you manage multiple projects
- Exceptional communication skills with a friendly, positive, and helpful demeanor
- Must be bright and creative since most solutions will require out of the box thinking
- Technical knowledge of various web application sites including, but not limited to Google G-Suite, Trello, Slack, SalesForce, WorkFlowMax (or equivalent), Zoom etc
- Experience with eBay and/or Catch are also a big plus
- Excellent skills in prioritising duties in a fast paced business environment
- Other Ecommerce experience is a big plus
- Very comfortable working and managing remotely
